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SERVER MANAGEMENT
We assign a personal administrator to look after your server. Rest assured you can trust your server with us. We are here to ensure all your specific needs are met
24/7/365 VIP Support :
Our managed server plans give added performance and security for your web presence, or if you are a web designer for hosting your client’s sites. With our managed hosting plans you don’t need to become a server administrator. Managing servers can be a difficult and time consuming task, even for the most experienced technician. In addition, not everyone is capable of fixing and monitoring their servers all hours of the day. We’re here to take that responsibility off your shoulders. Our premium server management solution offers you peace of mind. We assign a personal administrator to look after your server. Rest assured you can trust your server with us.
Single Server Support
£120
/ Month
- Existing software configuration changes
- New software installation
- New accounts/websites setup
- Website outage support
- 24/7 support for emergencies
- Moving sites from one server to another
- Windows patching or kernel security update
- Hardware replacement
- Ftp support
- Troubleshooting of the client applications (e.g. asp/php/perl/java webapps, self-installed or self-managed software)
- Troubleshooting of server problems caused by the customer’s actions
2 to 5 Servers
- Existing software configuration changes
- New software installation
- New accounts/websites setup
- Website outage support
- 24/7 support for emergencies
- Moving sites from one server to another
- Windows patching or kernel security update
- Hardware replacement
- Ftp support
- Troubleshooting of the client applications (e.g. asp/php/perl/java webapps, self-installed or self-managed software)
- Troubleshooting of server problems caused by the customer’s actions
5 + Servers
- Existing software configuration changes
- New software installation
- New accounts/websites setup
- Website outage support
- 24/7 support for emergencies
- Moving sites from one server to another
- Windows patching or kernel security update
- Hardware replacement
- Ftp support
- Troubleshooting of the client applications (e.g. asp/php/perl/java webapps, self-installed or self-managed software)
- Troubleshooting of server problems caused by the customer’s actions
Emergency Hands & Eyes Support
Hands on Support from 9am to 9pm GMT Monday-Friday: €50 Per Hour
Hands on Support from 9pm to 9am GMT & Sunday-Saturday: €100 Per Hour
OVERVIEW
- Unlimited basic support hours, full server management*
- 3 free billing units of advanced support monthly**
- Personal Linux/Unix/Windows system administrator to manage your account
- Immediate response to critical tickets 24/7/365
- DNS management
- Telephone, e-mail, and IM support
- Application of all critical updates and service packs
- Installation and configuration of all major hosting control panels
- 24/7/365 support by email or phone with tier 3 support engineers
- 24/7/365 monitoring of server memory, CPU & disk space
- 24/7/365 monitoring of critical services including web, mail and database
- Optional automated alerts sent directly to the client by email and/or SMS
- Consultation on best practices for server utilization
- Troubleshooting memory, load, and resource issues
- Configuration issues with most open source software
- Full hardware and application support
- Daily server backups, setup and maintenance
- Setup and maintenance of a firewall
- Full security audits on a regular basis
- Optimization for performance and reliability
- Hardware firewall and DDOS protection. (Only available at Web World’s data centre)
Contact
Our support desk support@webworld.ie will remain open during the holidays, so if you have any issues please email us.